Substitution Policy

Simontea Gifts reserves the right to substitute any item that may be unavailable at the time of purchase for another item of equal or greater value. 

It can be more of a challenge to always ensure our supply of premium items for our variety of baskets are kept in stock at all times. 

We strive to always curate our baskets with products that are true to what is advertised. However, there may be instances that arise that are beyond our control as to why we are out of stock of a specific item, perhaps because it has been discontinued, there is a shipping delay, or it is on backorder.

We also strive to ensure baskets arrive for time-sensitive occasions, such as birthdays and anniversaries, which means we may not always have time to wait for deliveries for the specific items pictured that may be missing from our inventory at the time of your purchase. 

We may need to replace a clothing item for one of a different pattern; a gourmet snack item for one of a different brand; or a basket container for one of a different shape. We spare no effort to ensure the premium selection of items included in your basket are as close to the original items advertised as possible.