Terms & Conditions
Please read the folowing terms and conditions of use, before using simoneta.com website. Users of this site agree that access and use of simontea.com are subject to the applicable law and terms and conditions. Please do not use simontea.com web site if you do not agree to these terms and conditions.
When you place an order online, you will have the opportunity to check the details of your order and correct any errors before placing the order. When you place your order you are making an offer to buy. You will be sent an e-mail (“ACKNOWLEDGEMENT OF ORDER”) confirming receipt of your order from PayPal The ACKNOWLEDGEMENT OF ORDER is not acceptance of your offer. If your offer has been accepted you will be contacted by us via e-mail confirming the details of your order (“ORDER CONFIRMATION”). At this time your offer to buy will have been accepted and a legally binding contract will be formed and your order will be despatched to you.
By using the services provided by www.simontea.com you agree to abide by our terms and conditions as set out on this page and on this website. These terms and conditions apply to all products purchased from this website.
We try hard to always send the gift basket as shown on our web site. Sometimes items and containers may be no longer available. We reserve the right to substitute products and containers with items of equal or greater value.
No returns on undamaged food baskets and goods. Shipping and delivery charges are not refundale
REPLACEMENT OF DAMAGED GIFT BASKETS
Please report any damaged shipment to us within 2 business days of a basket arriving. If a basket arrives damaged, we will be more then happy to arrange an exchange replacement. Please call us at 1-416 421 7437 . Please be sure to keep all damaged packing. Once the iteam has been received by us, we will issue a replacement.
We are not responsible for damages that are not reported to us within 2 business days.
We aim to deliver the highest level of customer service. However, if you feel you would like to complain about any matter please e mail firstname.lastname@example.org. We will reply as soon as possible .You will receive an acknowledgement within 3 (three) working days whilst we work to resolve your complaint.